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Continue ShoppingAt Jerseu, customer satisfaction is our top priority. We are a passionate team dedicated to delivering high-quality custom sportswear using innovative production processes and equipment. We stand behind the quality of our printing and embroidery work.
While we always strive for perfection, we understand that mistakes can occasionally happen. If we make an error on your order, we are committed to resolving it quickly and hassle-free.
Please inspect your order upon arrival. If you believe we made a mistake, notify us within 30 days of the delivery date. We will work with you to find the best solution.
What we cover (our errors):
Incorrect design: If your printed or embroidered design differs materially from your final approved artwork
Wrong product: If your design was applied to an incorrect item type, size, or color
Manufacturing defects: If the item has a clear printing/embroidery flaw (e.g., misalignment, missing elements, severe color mismatch)
How we resolve it:
We will reproduce the incorrect items at no additional cost, or
We will issue a full or partial refund for the affected items, based on your preference
If we are unable to successfully reproduce the corrected items, we will refund you for those pieces.
If we made an error on your order, we will also reimburse your return shipping costs in full (except for items shipped internationally, where reimbursement will be capped at standard ground shipping rates). Please contact us for a return shipping label or reimbursement instructions.
Once we receive your returned item(s), your refund will be processed within 1–2 business days.
Because every item we sell is custom-made just for you, production begins soon after you place your order.
If your order has NOT yet entered production: Please email us immediately with your order number and cancellation reason. We will cancel your order and issue a full refund.
If your order has ALREADY entered production: We cannot fully cancel the order. A restocking/cancellation fee of $20 per item will be deducted from your refund to cover material and labor costs already incurred.
Please note: Once an item has been personalized, it cannot be resold. We encourage you to review your design carefully before submitting your order.
All refunds will be credited to your original payment method, minus:
Shipping fees (unless we made an error)
Applicable cancellation or restocking fees (as noted above)
After we process your refund, you will receive a confirmation email. Please allow an additional 7–10 business days for the funds to appear in your account, depending on your bank or payment provider.
All custom-made and made-to-order items are final sale. This includes:
Any item with custom printing, embroidery, or personalization
Blank items that have been processed or modified for resale purposes
No returns, exchanges, or refunds will be accepted for products that have been altered from their original condition for resale. If you are purchasing products for modification and resale, please review this policy carefully before ordering.
If your order arrives with a manufacturing defect, wrong item, or shipping damage, please contact us within 7 days of delivery with photo or video evidence for resolution (options include: remake, replacement, partial refund, full refund, or store credit). After 30 days from receipt, the order will be permanently closed, and no further claims, refunds, or adjustments will be accepted.
This is a custom product and is not manufactured by, endorsed by, or affiliated with any professional sports brand, league, or manufacturer.
Jerseu reserves the right to update this policy at any time. Changes will be posted on this page.
If you have any questions regarding cancellations or any other policies, please contact us here or send an email to jerseucom@gmail.com. You will receive a reply within 24 hours, Monday through Friday.
